FREQUENTLY ASKED QUESTIONS
Q. How do I order wired internet services for my booth?
A. Contact Audrey Rinehart (audrey@radres.org)

Q. How do I order audio visual services for my booth?
A. Contact PSAV by filling out and returning this form-check back later

Q. What are the shipping instructions for items sent to/from the Hilton Waikoloa?

To the Hilton Waikoloa Village
Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are limited.

Do not ship valuables. We are not responsible for contents.

When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage:

Important Dates

December 16
Exhibitor Registration Opens

January 15
Early Discount Ends

March 20
50% Deposit Due

May 31
Exhibitor Space Payment Due in Full

July 16
Artwork Due

 
  Conference Name
  Event Dates
  Client / Guest Name
  Hold for Arrival (arrival date)
  Attention: Sef Taufa, EVENTS Dept.
  Hilton Waikoloa Village
  69-425 Waikoloa Beach Drive
  Waikoloa, HI 96738
  Phone (808) 886-1234
  Number of packages in that shipment


We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages.

Receiving, handling and shipping charges may apply: $75.00+tax/wrapped pallet, oversized pallets with assessed at $75 per item (250lbs or more), $10.00+tax/box and/or $2.50+tax/envelop. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Shipping from the Hilton Waikoloa Village
The Hilton Waikoloa VillageĀ® utilizes FedEx Express and UPS for our shipping needs. Please see Executive Business Center for pick-up and delivery schedules. A Freight-Forwarding Form should be obtained from your Catering/Event Manager and completely filled out for shipping.

Storage
Storage for your advance boxes and convention supplies is quite limited at the Hilton Waikoloa VillageĀ®. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security. Please contact your Catering/Event Manager for specific pricing and instruction.

RADIATION RESEARCH SOCIETY
380 Ice Center Lane, Suite C | Bozeman, MT 59718 | 1.877.216.1919

Member & Exhibitor Services: Audrey Rinehart
1.877.216.1919  |  audrey@radres.org